Course Structure

Duration

Minimum 1.5years & Maximum 3 years

Entry Requirement

Honours degree in a relevant discipline

An equivalent of a HND or HNC qualification in a relevant discipline together with experience in the form of a minimum of 3 years in the role of a quality or functional manager or other appropriate equivalent experience

Grading and Assessment

Coursework 100%

Final award

Master of Arts in Customer Service Management

Awarding body

Nottingham Trent University

Course benefit

•  To provide an opportunity for students to develop a specialised knowledge of the importance of Quality in all aspects of organisational management.

•  To offer knowledge of, and opportunities to practise, the major Quality techniques and methods currently in used in organisations

•  In general, to prepare students intellectually and practically for effective work in management.

Modules

•  Fundamental of Quality and Customer Focus
•  Tools for Quality Management
•  Service Quality
•  Service & Customer Satisfaction Measurement
•  Total Quality and Society
•  Quality Management and Human Resources
•  Customer Relations Management
•  Dissertation

Career Opportunities

Services Manager, Quality Control Officer & Customer Relations Manager, Accounts Manager etc

Programme Pathway

Postgraduate Diploma
Postgraduate Certificate

Intakes

6