Master of Arts in Total Quality Management

Course Structure

Postgraduate Certificate
Fundamental of Quality and Customer Focus
Tools for Quality Management
Quality Management and Human Resources

Postgraduate Diploma
Quality Systems
Total Quality and Society
Service and Customer Satisfaction Measurement
Service Quality

Master
MA Dissertation

Duration

Minimum 1.5years & Maximum 3 years

Entry Requirement

Honours degree in a relevant discipline

An equivalent of a HND or HNC qualification in a relevant discipline together with experience in the form of a minimum of 3 years in the role of a quality or functional manager or other appropriate equivalent experience

Grading & Assessment

Coursework 100%

Final award

Master of Arts in Total Quality Management

Awarding body

Nottingham Trent University

Course benefit

• To provide an opportunity for students to develop a specialised knowledge of the importance of Quality in all aspects of organisational management.

• To offer knowledge of, and opportunities to practise, the major Quality techniques and methods currently in used in organisations

Modules

• Fundamental of Quality and Customer Focus
• Tools for Quality Management
• Quality Systems
• Quality Management and Human Resources Quality Systems
• Total Quality and Society
• Service and Customer Satisfaction Measurement
• Service Quality
• Dissertation

Career Opportunities

Quality Manager, Quality Control Officer

Programme Pathway

Postgraduate Diploma

Postgraduate Certificate

Intakes

University of Derby, UK receives Top honours at the Times Higher Education Awards

Colin Pereira, Deputy Chairman of Knowledge Universe awarded National Entrepreneur Award 2006

Executive Diploma Programmes Soft Launch Ceremony at Kuantan